Frequently Asked Questions
Everything you need to know about shopping with Cap-it.
How do I determine the correct hat size for me?
We provide a comprehensive size guide on each product page. Simply measure the circumference of your head about half an inch above your ears and match it to our measurement chart.
What is your return policy for headwear?
We offer a 30-day return window for all unworn items with original tags attached. For hygiene reasons, hats must be in their original condition and free of any signs of wear or makeup stains.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
How should I clean and maintain my Cap-it products?
Maintenance depends on the material. We recommend spot cleaning wool and felt hats with a damp cloth, while most of our cotton baseball caps can be hand-washed with mild detergent and air-dried.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.